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Earlier this year Nustay launched its brand-new website.

As well as a fantastic fresh look, the site has a host of new features, including access to flight services, car rental, airport transfer and activities, bringing eager travellers an even better booking experience.

From its inception, Nustay has placed customer experience at the core of our product, combining industry-beating low prices, with a sleek and transparent booking process, not to mention a brilliant 24/7 customer service team. This, however, has not limited Nustay’s ambitions to get ahead of the curve and develop a site that not only meets but supersedes our users’ expectations.

Online Travel Trends and Expectations

How we book trips has changed beyond recognition over the last decade. Most of us have become complete owners of our travels; we now seek our own travel inspiration, design our own travel plan, and book all segments of the trip. This has meant that our expectations of the booking experience have been similarly altered. Simplification, convenience and personalisation are now the main expectations of the online booker.

According to a Censuswide market study, a whopping 42% of people booking trips themselves consider the booking process to be complex. So it is not surprising to see that 90% of online hotel bookers consider convenience of booking to be either the most important, very important, or an important part of a booking. Of these, according to the study, “almost eight in ten (79%) … would be more inclined to book their holiday on a website if it was easy to use.”

Putting travellers first

Nustay understands that a rubbish booking experience can cast a long shadow beyond the booking process and into the trip itself. For this reason, Nustay has been working hard behind the scenes to develop this brand-new site that delivers an awesome travel experience from the moment travellers start their search. To make sure that our customers’ needs and expectations were met, Nustay’s crack team of developers drew on detailed data. From buttons and images, to text and colours, every aspect of the site has been optimised to make the user experience as trouble free as possible.

But the revamp goes beyond a cosmetic change and also includes a package of improved features and products. For instance, Nustay has entered into three partnerships to provide supplementary services such as flights, car rentals, airport transfers, tours and activites. Meaning that the customer can now plan all parts of their journey from the Nustay website.


Why not take a look now?